Shipping Information

Shipping & Truck Deliveries
Most of our trucking carriers offer Curb Side Delivery to customers location. Curbed Side Delivery means it is the responsibility of the customer who is receiving the shipment to have the means to unload by (fork lift or loading dock)

Please note larger items that have free shipping on ground delivery, MPE Supplies pays the shipping to a Continental US address assuming the location has a fork lift, loading dock or man power to remove the product off the truck. MPE Supplies does not pay for Residential fees or lift gate service, unless these services were purchased through MPE Supplies. One of our shipping personal will contact you prior to processing your order with (Residential fees, or liftgate fee if required).

MPE Supplies offers different options for truck deliveries:
If MPE Supplies ships to an address (assuming customer has a forklift or loading dock) MPE Supplies will pay the shipping. If liftgate service is required additional fees will be added depending on the freight carrier. An MPE Supplies shipping representative will contact you and ask you if you need this additional service. MPE Supplies is not responsible if the product cannot be unloaded off the truck. Truck drivers are not deemed responsible to help unload the product off the truck.

Trucking carriers sometimes impose additional shipping costs to a residential address. The additional fee is due to shipping carriers not being able to use 18 wheelers down residential streets and need to switch to smaller trucks. MPE Supplies is not responsible for additional shipping costs to a residential address if this fee is imposed by the trucking carrier.

For larger items that are heavy (over 150 lbs.) customers should request lift gate service.

If the customer does not request lift gate service Toolfetch is not responsible if the product cannot be removed from the truck. Please note truck drivers are not deemed responsible to help unload the product off the truck .If the driver or customer cannot unload the product it will be brought back to the shipping depot. The customer is responsible for making a 2nd delivery attempt and will be charged accordingly by the trucking carrier.

Pickup from Terminal:
An alternative to shipping to a residential or commercial/business address is shipping the unit to a shipping terminal. If the customer requests to ship to a terminal we can make arrangements with our shipping carriers for the customer to pickup the unit from the terminal. MPE Supplies will determine the closest terminal to the customers location prior to processing the order. Please note you must bring proper identification to the terminal for pickup.

Products that have free shipping to 48 states:
Items under 150 lb. that have free shipping on ground delivery will be shipped regular UPS ground or FedEx Ground.

UPS and FedEx:
Most items under 150 pounds ship by UPS or FedEx.
Please note UPS and FedEx cannot ship to a PO Box.

Back Orders:
If an item is purchased from MPE Supplies that is backordered, you will be notified via email immediately. We will keep you updated on the backorder status of the product or we will offer substitute products if the product cannot ship in a timely fashion.

International Shipping:
If you are shipping outside of the United States please see our international shipping page for shipping quotes and payment information. 

Canadian Shipping:
If you are shipping to Canada please see our Canadian international shipping page for shipping quotes and payment information.